We’re focused on building, investing and transforming how we work to drive performance, because the stronger we perform, the more good we’re able to grow for our customers, clients and communities. Helping customers make real financial progress, and financing clients’ growth and innovation. Investing in the future-readiness of our workforce, and leading efforts for a thriving economy, a more sustainable future and an inclusive society. All while achieving exceptional financial results.
To become the world leading, technology-driven, global financial institution that provides distinctive range of financial services.
To build the Coinstack brand into a reputable international financial institution recognized for innovation, superior performance and creation of premium value for all stakeholders.
Integrity, Professionalism, Corporate Governance, Loyalty and Excellent Service.
Coinstack Bank has clearly distinguished itself in the banking industry through superior service quality, unique customer experience, and sound financial indices. These have become part of our corporate culture to the extent the bank is easily associated with the following attributes; Best-in-class customer experience, creativity, excellent financial performance, good asset quality, stable management, dedicated and highly skilled work-force, cutting-edge Information and Communication Technology, efficient and effective distribution channels. The bank’s strategy of assessing and managing its impact on the industry forms an integral part of our strategic objective. Specifically, the bank considers how the present and future capital requirements will be met and managed in view of projected capital requirements based on its assessment and against the regulatory capital requirement.
Coinstack Bank will continue to offer specialised financial services such as Pension Management but would discontinue services in Insurance, Capital Market dealings, Trusteeship, Registrar, Mortgage and financial advisory services in line with its decision to adopt the commercial banking license with international authorisation. Coinstack Bank’s core businesses include:
The strategic objective of Coinstack Bank also includes a continuous improvement of our capacity to meet the customers’ increasing and dynamic financial needs as well as sustain high quality growth through investments that impact the quality of service to our existing and potential customers, constant upgrade of our ICT infrastructure, unwavering investment in training and re-training of our people and regular reinforcing of our Customer Services delivery charter with regards to continually changing customer needs. Coinstack Bank places high premium on the pivotal role of Exceptional Service Delivery in our drive to consistently exceed expectations. The bank has in place a well-articulated strategy to not only meet and surpass customer expectation but also ensure that plans are fine-tuned to address the changing taste and sophistication of the customer. The underlying philosophy is for the bank to remain at all times, a Customer-centric institution with a clear understanding of its market and environment.
The Bank remains committed to promoting good corporate governance and best practices in the conduct of its business. This is because we believe that good Corporate Governance engender public trust and ultimately ensures that the company meets the expectation of all stakeholders.
The Bank’s customer base comprises mainly corporate entities many of which are subsidiaries of multinational corporations and large companies. Our lending strategy stresses rational procedures and transparency. As a result of this approach, the Bank’s credit portfolio has about the best asset quality in the banking industry. The Bank’s non-performing loans to total loans ratio has always been less than industry average since inception and through the thick of the global financial crises in 2008/2009.
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